Writer: DALVIN BROWN | Outlet: USA TODAY
Americans have had to navigate a web of customer service challenges and disruptions during the pandemic as everyday tasks such as banking, refunds and exchanges suddenly became more complicated.
Some companies and industries swiftly responded to the challenges. A long list of broadband and energy companies relaxed their data usage limits to promote remote learning and telehealth options. Many in the retail service industry extended return deadlines.
Others fell short of going above and beyond to cater to customers, according to data from the consumer advocacy service FairShake, which helps solve money disputes with big companies.
Thousands of customers have taken to the platform each month to start COVID-19-related legal disputes with large firms. The most complained about industries include fitness, telecommunication, banking and vacation rentals, according to FairShake data provided to USA TODAY.