Contact Us

Product Registration

Please register your product here >

Product Questions

For product returns (within 14 days of purchase) and warranty issues, contact us at team@shapestretch.com 

Warranty

10 Year Warranty on product weld breakage only. Grips and educational materials are not covered. (one piece model). Product must be registered for warranty claims. Abuse, chips, damaged grips, and lost caps are not covered. Please follow user weight limits (250 pounds max) as recommended in the product package for maximum safety and reliability.  

Replacement Parts

Please email us if you need replacement parts. Please send the information below to team@shapestretch.com 

  • date of purchase
  • parts you need: caps, grips, booklet
  • name
  • address to send parts to
  • email
  • tel#
  • product color: pink, white, black or custom
  • purchase location:
    online, retail, gym, golf club, physical therapy office, or other